(1) The LTCS commissioner or an insurer for an injured person's claim may contact the injured person directly (whether or not the injured person has legal representation) in the following circumstances:
(a) to give the injured person information about the LTCS scheme, including how to apply to be a participant in the scheme, the expenses covered by the scheme and information about treatment and care the injured person may receive before the person's treatment and care needs are assessed;
Note Treatment and care needs , of a participant in the LTCS scheme—see s 9.
(b) if the injured person has asked the LTCS commissioner or the insurer for the person's claim to contact the injured person directly.
(2) The LTCS commissioner or an insurer for a participant's claim may contact the participant directly (whether or not the participant has legal representation) in the following circumstances:
(a) if the participant has asked the LTCS commissioner or the insurer for the participant's claim to contact the participant directly;
(b) to advise the participant of assessment, treatment and care appointments;
(c) to discuss the participant's treatment and care needs;
(d) to discuss a request made under the LTCS scheme in relation to the participant's treatment and care needs;
(e) in response to a complaint by the participant.
(3) The LTCS commissioner may contact the hospital where a participant is being cared for to discuss matters relating to the participant's involvement in the LTCS scheme.