Commonwealth Consolidated Acts Commonwealth Consolidated Acts(1) If a participating institution or partly - participating institution is given a notice under section 44, 46B or 71L that notifies the institution that a person wishes to be given a direct personal response from the institution, then the institution must take reasonable steps to provide the person with a direct personal response.
(2) A direct personal response from an institution to a person is any one or more of the following:
(a) an apology or a statement of acknowledgement or regret;
(b) an acknowledgement of the impact of the abuse on the person;
(c) an assurance as to the steps the institution has taken, or will take, to prevent abuse occurring again;
(d) an opportunity for the person to meet with a senior official of the institution.
(3) When providing a direct personal response, the institution must take into account the direct personal response framework.