The VET Student Loans Ombudsman must comply with the rules of procedural fairness when exercising a power under this Act.
Example 1: If the VET Student Loans Ombudsman sets out a critical opinion of a person in a report under section 20ZV (reports to VET student loan scheme providers), he or she must give that person an opportunity to appear and make submissions to him or her (see subsection 8(5)).
Example 2: The VET Student Loans Ombudsman must accord procedural fairness to a person if he or she sets out a critical opinion of the person:
(a) in disclosing information, or making a statement, under subsection 35A(1) (disclosure of information by Ombudsman); or
(b) in referring to an investigation in a report under section 20ZX (annual and other reports by the VET Student Loans Ombudsman).